| Title | Service quality in pharmacies of the Northern Greece | |
| Author | D. Kouvelas, S. Jankovic, H. Karakousi and K. Tsilkos
Department of Pharmacology, School of Medicine, Aristotle University, Thessaloniki, Greece |
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| Citation | Kouvelas, D., Jankovic, S., Karakousi, H. and Tsilkos, K.: Service quality in pharmacies of the Northern Greece, Epitheorese Klin. Farmakol. Farmakokinet. 16(1): 79-82 (2002) | |
| Publication Date | Accepted for publication: 2002 | |
| Full Text Language | English | |
| Order – Buy | Ηλεκτρονική Μορφή: pdf (10 €) – Digital Type: pdf (10 €) pharmakonpress[at]pharmakonpress[.]gr | |
| Keywords | Northen Greece, quality service, pharmacies | |
| Other Terms | review article | |
| Summary | To investigate the service quality in pharmacies of the Northern Greece by measuring patient care and health facility indicators. The patient care indicators and health facility indicators, established by the World Health Organization in 1995 (8), were measured prospectively in 4 pharmacies in Thessaloniki and in 7 pharmacies in Katerini, Greece, during June 2001. A sample of 30 patient-visits was analyzed in each pharmacy. Our study showed that the average drug dispensing time ranged from 55.6 to 410.6 s, and the average dispensing time per item ranged from 37.3 to 150.2 s. The percentage of actually dispensed drugs ranged from 98% to 100%. Patients’ knowledge of a correct dosage ranged from 52.2% to 87.1% and the availability of key drugs ranged from 73% to 100%. There was serious negligence in labeling the dispensed drugs: percentage of adequately labeled drugs according to the WHO recommendations ranged from 0% to 23.3%. The copy of the Essential Drugs List was not available In any of the investigated pharmacies. The quality of work of the investigated pharmacies in Northern Greece was not high enough and should be increased. The pharmacists should: (a) label dispensed drugs properly, (b) give more detailed and precise information about drug use to the patients and (c) be introduced with WHO concept of the essential drugs. | |
| References | 1. Bannenberg W.J., et al.: Evaluation of the Nile Province essential drugs project. Geneva: World Health Organization;. WHO/DAP/91.10., 1991
2. Bimo: Report on Nigeria field test. INRUD News S. 9-1C (1992) 3. Bland M.: An introduction to medical statistics. 2nd ed. Oxford: Oxford University Press, 1995 4. Embaye A.: Drug Use Studies in Eritrean Health Facilities. Concentration Paper, Boston University School of Public Health, Department of International Health, 1999 5. Jankovic S.M., et al.: Service Quality in Public anc Private Pharmacies in the City of Kragujevac, FR Yugoslavia. CMJ 42. 88-91 (2001) 6 Kafle K.K., Members of INRUD Nepal Core Group INRUD drug use indicators in Nepal: practice patterns ir health posts in four districts. INRUD news 3: 15 (1992) 7. Ofori-Adjei D.: Report on Tanzania field test. INRUL News 3: 9 (1992) 8. World Health Organization: How to investigate drug use in health facilities (Selected drug use indicators). Actior program on essential drugs. Geneva: WHO, 1995 9. World Health Organization: The use of essential drugs Seventh report of the WHO Expert Committee (including the revised Model List of Essential Drugs). Geneva: WHO 1999 |
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Online ISSN 1011-6575
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Articles published in this Journal are Indexed or Abstracted in: • Chemical Abstracts • Elsevier’s Bibliographic Databases: Scopus, EMBASE, EMBiology, Elsevier BIOBASE SCImago Journal and Country Rank Factor
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| ΕΤΗΣΙΑ ΣΥΝΔΡΟΜΗ 2002 – ANNUAL SUBSCRIPTION 2002 | |
| Γλώσσα Πλήρους Κειμένου – Full Text Language | Αγγλικά – English |
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